Consternation and confusion: Putting POStPlan in place

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The Postal Service began implementing POStPlan a couple of weeks ago, and in a post last week we reported on problems that had already begun to emerge: surveys sent only to box holders, meetings scheduled during the workday, using the post office lobby as the meeting place.  A few more news reports have come out, and several people wrote in about … Read More

POStPlan implementation: The surveys go out, the trouble begins

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Last week the Postal Service began notifying citizens across the country that their post office would either have its hours reduced or be closed completely.  Reports from the field indicate that the Postal Service will not be rolling out POStPlan in a very gradual way.  It appears that any post office with a postmaster vacancy will be reviewed immediately, and … Read More

Trouble ahead: The PRC gives POStPlan a green light

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Last Thursday, the Postal Regulatory Commission issued its advisory opinion on POStPlan, the Post Office Structure Plan, and the Postal Service isn’t wasting any time implementing its plan to reduce hours at 13,000 post offices. On the same day the PRC published its findings, the USPS Postal Bulletin published changes to three operational manuals, laying out the details on POStPlan.   According … Read More

The Road to POStPlan: Breaking down the postmaster retirement numbers

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Yesterday the Postal Service provided an update on how many postmasters have chosen to retire thanks to the $20,000 incentive offer.  Nearly 3,800 retired as of July 31, and about 300 will be retiring at the end of August and September, bringing the total to 4,100.  (The numbers are here.) The Postal Service did not provide a list of the … Read More

Another POStPlan post office hit with suspension, gets the fifth option

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  The Postal Service has closed another POStPlan post office by emergency suspension.  The Postal Service’s reassurances to the Postal Regulatory Commission that it wouldn’t be doing that don’t seem to count for much. A few days ago, we noted the emergency suspension of the post office in Helen, Maryland.  It’s on the POStPlan list, set to be downgraded to … Read More

Fork in the Road for POStPlan

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The Postal Service has assured the Postal Regulatory Commission on several occasions that it would not use lease problems or staffing issues to close POStPlan post offices by emergency suspension.  Yet even before the implementation of POStPlan has officially begun, that seems to be exactly what’s happening. In Helen, Maryland, the post office is set to be reduced to two … Read More

“A half-vast plan”: A postmaster comments on POStPlan

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[Today, Postmaster Mark Jamison of Webster, North Carolina, shared these comments on POStPlan with the Postal Regulatory Commission.] July 27, 2012 Commissioners, I am not an intervener in this docket. I understand that these comments cannot become a part of the record and may not have an impact on your deliberations in this case. I hope, however, that you will … Read More

Revised POStPlan list with APOs

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A couple of days ago the Postal Service gave the Postal Regulatory Commission a revised list of the 17,752 post offices impacted by POStPlan.  The new list includes the Administrative Post Office (APO) that will manage each Remotely Managed Post Office (RMPO). You can download the entire new list on the PRC website here.  An abridged list (with some of … Read More

A day with Mr. Day: Cross-examining POStPlan at the PRC

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USPS Manager of Retail Operations, Jeffrey Day —  the Postal Service’s one and only witness for POStPlan — testified before the Postal Regulatory Commission last week.  He was there to be cross-examined about the details in the plan to reduce hours at 13,000 post offices.  There wasn’t much in the way of Perry Mason moments, and judging by the questions … Read More

Coming soon to a post office near you: The POStPlan implementation schedule

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The implementation schedule for POStPlan just got a little clearer.  In a Q & A fact sheet posted today on the NAPUS website (available here), the Postal Service says the following: “The PRC advisory opinion is expected August 23rd.  Once the opinion comes back, Dean Granholm will lead the POSTPlan phased implementation.  The POSTPlan implementation is expected to begin at … Read More

Reducing hours at post offices: A history of transparency problems

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POStPlan, the Postal Service’s plan to reduce hours at 13,000 post offices, was not invented out of thin air.  The Postal Service has been reducing hours at post offices for many years.  But try getting any information from the Postal Service about the scope or effects of those reductions. In 2004, the GAO issued a report about efforts to optimize … Read More

Thousands of postmasters head for the exit, others play musical chairs

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Some preliminary numbers are circulating on how the Special Incentive Offers are going.  About 45,000 mail handlers were offered $15,000 to retire, and as of June 22, the original deadline, 2,800 had decided to accept (2,500 optional and 260 VER).   The response is somewhat less than projections based on previous offers.  It’s a different story for postmasters, however, and … Read More

Opportunity knocks: The Postal Service invites postmasters to replace themselves

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The Postal Service has notified postmasters considering retirement that they’re welcome to apply for a job as a Postmaster Relief (PMR).  It’s “an opportunity to continue to serve postal customers” — and an opportunity to earn $11.76 an hour. Who could pass up an opportunity like that?  Who wouldn’t want to give up a good-paying full-time job, transition into retirement a … Read More

The PRC wants your opinion on POStPlan, but does the Postal Service want the PRC’s?

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Yesterday the Postal Regulatory Commission put out a press release announcing that it has established the docket (N2012-2) for its Advisory Opinion on POStPlan, the Postal Service’s plan to cut hours at 13,000 post offices. The Chairman of the PRC, Ruth Goldway, encourages postal customers “to become familiar with the new proposal and to let the Commission know of their … Read More

POStPlan: Estimating post office revenues

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The Postal Service does not give out much information about the revenues post offices bring in, but it has provided enough data to enable one to make estimates.  So we’ve done a little figuring and made a table with estimated revenues for FY 2011 for all 17,700 post offices on the POStPlan list. You can view a spreadsheet here (good for an overview) … Read More

POStPlan: How to save $500 million without really trying

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When the Postal Service gave the Postal Regulatory Commission its request for an Advisory Opinion on POStPlan — the plan to reduce hours at 13,000 post offices — it provided no cost-savings analysis.  In his testimony, USPS witness Jeffrey Day says only that “the Postal Service anticipates that the POStPlan will provide significant labor cost savings due to lower salary … Read More