Postal Pulse Finds Turmoil in USPS Workforce


Back in March, we took a look at the results of the Gallup Postal Pulse employee engagement survey.  The numbers, which the Postal Service had shared with the Postal Regulatory Commission, were incomplete and out-of-context, and it was hard to know what to make of them, but it appeared that the results put the Postal Service near the bottom of the … Read More

Measuring employee engagement: The Postal Service shares its scores on Postal Pulse


A couple of weeks ago, the Postal Service announced that it was starting the second round of the Postal Pulse.  That’s the Postal Service’s name for the Gallup Q12, the world’s most famous employee engagement survey.  The Postal Service decided to switch to the Q12 after using the Voice of the Employee survey for many years because, as explained in the … Read More

Round two of Postal Pulse begins, but what happened in round one?


According to a notice posted on USPS Blue, the Postal Service began conducting the second round of the Postal Pulse survey yesterday. Postal Pulse is the Postal Service’s name for the Gallup Q12 survey, one of the most widely used employee engagement surveys in the world.  (A copy of the Postal Pulse survey is here; its twelve questions are identical … Read More

The Postal Pulse results are out (sort of)


The results of the Postal Pulse survey are out, but only USPS employees can see them.  The Postal Service has produced a new video about the survey results as well, but only postal employees can view it.  For the rest of us, here’s a little background. Postal Pulse is the new employee engagement survey being used by the Postal Service, … Read More

A happy worker is a productive worker: Postal Pulse surveys employee engagement


Last week I wrote a post about the Postal Service’s new employee survey, Postal Pulse.  The Pulse replaces the Voice of the Employee (VOE), which the Postal Service has been using for the past 17 years.  The Pulse is now being administered to over 600,000 postal workers, and the Postmaster General is encouraging everyone to fill it out. My criticisms … Read More

The doctor will see you now: The Postal Service takes the pulse of employees


The Postal Service has replaced the Voice of the Employee (VOE) survey with a new one called Postal Pulse.  The survey is being administered by Gallup from March 16 to April 3. You can see the old VOE survey here, and the new Postal Pulse here. The Postal Service hasn’t said much publicly about why it decided to discontinue the VOE and … Read More