Postal Pulse Finds Turmoil in USPS Workforce


Back in March, we took a look at the results of the Gallup Postal Pulse employee engagement survey.  The numbers, which the Postal Service had shared with the Postal Regulatory Commission, were incomplete and out-of-context, and it was hard to know what to make of them, but it appeared that the results put the Postal Service near the bottom of the Gallup database, which includes the responses from millions of workers who’ve taken the survey.  It turns out the results were even worse than we figured. InsideSources filed a FOIA request for the survey and found that “it paints a dire picture of the state of the organization’s workforce.”  InsideSources goes on to say this:

“Gallup, which was paid $1.8 million by USPS to conduct the survey, presents a comparison to the results of similar surveys of millions of workers at hundreds of other companies in recent years. Across a range of questions addressing satisfaction in the workplace, the USPS scores in the 1st percentile, the very bottom, of the survey results.  The topline results were obtained through a Freedom of Information Act request after the USPS declined to provide the data to InsideSources when asked in January.  Postal workers reported strong job dissatisfaction, and in comparison to other organizations surveyed by Gallup, USPS employees say they rarely receive recognition for good work; their supervisors don’t care for them as people; they don’t feel their job is important; they lack opportunities to learn and grow, and their fellow employees are not committed to doing quality work.”  Read more.