BRYAN/COLLEGE STATION, Texas (KBTX) – Just days after the United States Postal Service (USPS) moved forward with combing and centralizing sorting and delivery operations in Bryan and College Station some residents say they are already feeling the impacts.
The Bryan postal facility on East William Joel Bryan Parkway is one of three initial sites identified nationwide that recently began converting existing, underused spaces into sorting and delivery centers.
The changes in operations mean mail carriers from the College Station Post Office now travel to Bryan to pick up and deliver mail.
These changes are later expected to take place at post offices in Caldwell, Hearne, Navasota, and North Zulch.
Several residents have voiced their concerns about postal operations over the last week. Residents in College Station say they have been waiting in long lines and some have noticed a reduction of clerks to assist with purchases and customer service.
One of the most recent complaints comes from a College Station resident who says she was caught in a back-and-forth misunderstanding between the Bryan and College Station facilities when she tried to retrieve mail that she put on hold after traveling for a few days.
Breaux Daniel says after she returned from her trip she had to wait several days for her mail to continue, and after it didn’t show up, she made a trip to the post office in College Station to pick it up herself.
She says when she got to the post office she was surprised to find out her mail was not there….
“Right now the situation is the College Station Post Office is not handling mail for customers in a timely manner and what I see is really a communication issue between the post office in College Station and the customer and the customer is the one winding up with the run around.” …