In the current issue of Postal News, Dean Granholm, vice president of Delivery and Post Office Operations, says that new postal regulations, published recently in the Federal Register, expand the criteria for which a Post Office, station or branch may be closed or consolidated. Granholm says customers already are choosing — and desire — alternatives to visiting a local Post Office. This includes paying for postage online at usps.com, purchasing stamps from ATMs, and vending machines and visiting more than 63,000 other alternate retail locations where stamps may be purchased. He also says USPS has to rightsize its network and make good business decisions to remain viable.
What Granholm doesn’t seem to recongize, however, is the role post offices play in the social life of a community. They are not simply places to buy stamps. They are not simply “retail locations.” And “rightsizing” may have a nice ring to it in the era of fiscal responsibility and budget cuts, but what’s right about the size of your post office when it’s closed down for good? You’d think a postal service VP would understand that.