Here are the results of the Voice of Employee Survey conducted for FY 2011. The results were submitted to the Postal Regulatory Ccommission by the USPS in response to an information request by PRC Chairman Ruth Goldway as part of the PRC's preparation of its annual compliance report. The USPS reply is here (question #`14), and a link to the original Excel file is here.
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|
Fav |
Neu |
Unfav |
|
USPS Strategic Direction |
|
|
|
|
4. I see a clear connection between my work and the Postal Service's goals. |
62 |
19 |
18 |
|
20. I am aware of current business conditions facing the Postal Service. |
82 |
9 |
8 |
|
27. I understand the business goals and objectives of the Postal Service. |
70 |
18 |
12 |
|
28. The Postal Service is making the changes necessary to compete effectively. |
44 |
26 |
30 |
|
Trust |
|
|
|
|
13. I am confident in the ability of senior management to make the decisions necessary to ensure the future success of the Postal Service. |
32 |
22 |
47 |
|
33. I believe that the results of this survey will be used to improve the Postal Service. |
39 |
27 |
34 |
|
Contribution to USPS Growth |
|
|
|
|
5. I am given a real opportunity to improve my skills at the Postal Service. |
41 |
28 |
31 |
|
6. The people in my work unit adapt easily to new ways of doing things. |
44 |
25 |
32 |
|
9. In my work unit, we actively look for opportunities to improve the way we work. |
48 |
23 |
29 |
|
17. Rate the quality of the service provided by your office/facility to your customers. |
60 |
25 |
15 |
|
25. I understand the Postal Service's products and services. |
77 |
15 |
8 |
|
Communication |
|
|
|
|
3. I have enough information to do my job well. |
71 |
15 |
14 |
|
8. In my work unit, expectations about the quality of work are clear. |
63 |
17 |
21 |
|
11. My supervisor gives me feedback that helps me improve my performance. |
52 |
21 |
27 |
|
16. Rate your immediate supervisor on communicating regularly to keep you informed. |
58 |
22 |
19 |
|
21. The results of this survey are shared in my work unit. |
32 |
30 |
37 |
|
Diversity & Respect |
|
|
|
|
15. Rate your immediate supervisor on treating you with dignity and respect. |
65 |
18 |
17 |
|
19. In the past 12 months, I have personally been sexually harassed by a Postal Service employee. |
94 |
3 |
3 |
|
22. I feel excluded from my work unit because of my race, ethnicity, gender, disability, etc. |
90 |
0 |
10 |
|
23. The Postal Service values diversity of backgrounds, talents and perspectives. |
53 |
30 |
17 |
|
24. In the Postal Service we treat one another with trust and mutual respect. |
47 |
23 |
30 |
|
Commitment |
|
|
|
|
29. I feel personally responsible for helping the Postal Service succeed as a business. |
77 |
15 |
8 |
|
30. I feel valued as an employee of the Postal Service. |
52 |
20 |
28 |
|
31. I am proud to work for the Postal Service. |
75 |
16 |
9 |
|
32. I would recommend the Postal Service as a place to work to family and friends. |
50 |
20 |
29 |
|
Personal Safety |
|
|
|
|
7. I am aware of the security measures in my workplace. |
79 |
12 |
10 |
|
14. I receive information to perform my job safely. |
70 |
16 |
13 |
|
18. Rate the physical working conditions. |
53 |
29 |
18 |
|
26. I feel safe from physical harm at work. |
72 |
16 |
12 |
|
Work Effort & Quality |
|
|
|
|
1. I have been properly trained to do my job. |
79 |
11 |
10 |
|
2. My job makes good use of my skills and abilities. |
67 |
16 |
17 |
|
10. The people I work with cooperate to get the job done. |
61 |
18 |
22 |
|
12. I understand how the work I do impacts the service that the Postal Service provides. |
84 |
10 |
6 |