At the end of last week, the participants in the Advisory Opinion on Network Rationalization submitted reply briefs that address the issues and arguments in the initial briefs filed a couple of weeks ago. Much of the debate about the advisability of proceeding with the consolidation plan hinges on the market research conducted last year to determine how big the … Read More
The USPS press release on the secret survey: They still can’t get their story straight
Yesterday, the Postal Service issued a press release responding to revelations about a market research survey it commissioned last summer but chose not to tell anyone about.  The press release contains several misleading statements that only serve to compound the Postal Service’s bad faith in keeping the survey secret. One wonders why they even bothered issuing a press release, rather … Read More
Secret market survey reveals USPS plans would cost over $5 billion in lost revenue
While hearings before the Postal Regulatory Commission (PRC) are usually pretty mundane events, something totally unexpected happened today. The Postal Service revealed something it’s been hiding for months — the projected revenue losses its consolidation plan could cause. The numbers are something to behold. The PRC was holding hearings for its Advisory Opinion about the Network Rationalization plan to consolidate … Read More
If at first you don’t succeed, try revising the survey
Last summer the Postal Service hired Opinion Research Corporation (ORC) to do market research on how customers might respond to changes in service standards (slowing down the mail), as well as plans to close thousands of post offices, eliminate Saturday delivery, and seek legislative reforms on pensions and the retiree health care fund. The purpose of the research was to provide data on … Read More
The Case of the Missing Market Research Study
The Postal Service’s Big Hurry to consolidate 223 mail processing plants may be running into serious speed bumps. The AMP studies don’t add up to anything like what the Postal Service says it will save nor do they reveal where most of the 35,000 eliminated positions will come from. Now there’s news of a market research study on potential revenue … Read More
