11Alive: This week marks six months since the launch of a significant mail facility in Georgia upended service and prompted political outcry on both sides of the aisle.

11Alive News has been investigating delays and fielding concerns from Georgians since shortly after the new Regional Processing & Distribution Center opened in late February. More than 3,000 complaints have been received about everything from missing prescriptions to concerns about absentee ballots that never arrived.

Like many who’ve reached out, Leslie Johnson mailed a package to her mother, anticipating a simple process.

“It’s crazy, it really is,” Johnson said, shaking her head while looking at the box she sent, which came back three weeks later.

“This is cookies for my mother,” Johnson said. ” A couple of days is one thing, but three weeks to get a box to Maryland and apparently back again according to their tracking system, that’s a little ridiculous.”

Johnson said the box marked ‘postage due’ showed up on her doorstep after she’d tried to get the USPS to track it down. The tracking previously showed the package sitting in Palmetto for around 12 days, and she showed 11Alive the receipt where she’d paid the postage.

“It showed up on my doorstep this way,” she said. “Still don’t know why, no explanation, and when I contact the Post Office service themselves, they still think it’s in transit.”

If you tell me it’s a three-day transit, it’s a three-day transit, not a three-week transit,” she added. “And this is affecting a lot of people. Not just me.”

At this point, Johnson just wants to know when service will return to normal, the same answer 11Alive has sought for months as questions continue to come in from residents trying to track down their mail and packages. On April 16, Postmaster General Louis DeJoy apologized for delays in Georgia during a U.S. Senate hearing while reassuring senators and 11alive that service would be restored in 60 days.

DeJoy also defended the need for such consolidation in the state and future consolidations across the country as a critical part of the postal service’s 10-year plan to streamline and save money.

“The system has significant problems,” DeJoy told 11Alive’s Liza Lucas at the time. “These changes are meant to salvage it for the future.”

But even now, in the final week of August, daily complaints continue. Diana Naczi is among those speaking out after missing critical legal documents despite having paid extra for additional tracking.

Read more: Georgia USPS mail delays | 6 months later | 11alive.com